Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
Q. What is Honor Your Rhythms’s return policy?
A. Due to the nature of my items, all items are final sale. Please contact me if your shipment was damaged in transit. Photographs of damaged items may be required for a postal claim. Please do not throw out any items or packaging materials until we speak. I am happy to make any damaged orders right.
Q. How can I contact Honor Your Rhythm for questions and wholesale or custom orders?
A. I am a small batch business only, I have a waiting list for most of my products and I no longer offer wholesale. However, I am working with local New England businesses in promoting the product and a list of locations will be forth coming. The best way to contact me for custom orders is through HYRCandles@gmail.com
Q. Are HYR’s products vegan?
A. Yes, all products are vegan and cruelty free. However, the BEE Happy Honey + Shea Candle contains beeswax and honey.
Q. When will I get my order?
A. I currently have a 7-10 business day turnaround. Shipping usually takes 3-5 business days depending on your chosen shipping option. All orders are shipped via United States Postal Service (USPS) with tracking. The tracking code will be sent to you over email when the order has shipped. Please contact me at HYRCandles@gmail.com for international orders.
Q. Does Honor Your Rhythm have a store?
A. I do not currently have a store front or a phone number you can call.